NHTSA Complaint #10343222 — 2007 VOLKSWAGEN JETTA

TL* THE CONTACT OWNED A 2009 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE COOLING UNIT AIR RE-CIRCULATOR WOULD NOT SHUT OFF AND WOULD CONTINUE TO RUN AFTER THE ENGINE WAS SHUT OFF. THE OWNER'S MANUAL ADVISED THAT THE VEHICLE SHOULD NOT BE OPERATED WITH THE RE-CIRCULATOR CONTINUOUSLY RUNNING. THE DEALER REPLACED THE FAN MOTOR AND SWITCH PANEL YET IT DID NOT CORRECT THE FAILURE. THE MANUFACTURER REPLACED THE VEHICLE WITH A 2010 VOLKSWAGEN TIGUAN. THE CONTACT STATED ONCE HE TOOK POSSESSION OF THE NEW VEHICLE, HE NOTICED THE VEHICLE EXHIBITED THE EXACT SAME FAILURE. THE MANUFACTURER ADVISED A FAILURE DID NOT EXIST IN THE NEWER VEHICLE AND DID NOT MAKE ANY REPAIRS. THE CONTACT DISAGREED WITH THE DEALER STATING THE OWNER'S MANUAL STATED OTHERWISE. THE FAILURE MILEAGE WAS APPROXIMATELY 2 MILES AND THE CURRENT WAS UNKNOWN.