NHTSA Complaint #10342462 — 2005 SATURN ION

DEAR SIR/MADAM, THIS COMPLAINT IS ACTUALLY NOT ABOUT A REPAIR PER SE, BUT ABOUT THE WAY SATURN HANDLED MY CASE. - THE FAULT: POWER STEERING ASSIST MOTOR BROKE IN MID-DRIVE, LEAVING THE CAR ALMOST MANEUVERABLE - I CALLED SATURN'S CUSTOMER SERVICE TO ENQUIRE WHAT TO DO - SATURN TOLD ME THAT THEY ARE AWARE OF THIS ISSUE AND ACTUALLY HAVE A RECALL FOR THE SAME POWER STEERING ASSIST MOTOR FOR SEVERAL OTHER GM MODELS. - SATURN EXPLICITLY SAID OVER THE PHONE 'WE WILL TAKE CARE OF IT', AND THAT THEY WOULD PICK UP MOST OR ALL OF THE CHARGE - SATURN TOLD ME TO GET THE ISSUE REPAIRED AT STEWART AUTOMOTIVE GROUP IN COLMA, CA, WHICH I DID - THE REPAIR WAS $750 FOR A CAR THAT IS WORTH LESS THAN $5000! - A WEEK LATER SATURN CALLED AGAIN AND SAID THAT THEY WOULD NOT COVER THE REPAIR COST ANYMORE. - THEY REFUSED TO COMMENT ON THE PROMISE MADE BY SATURN THE WEEK BEFORE - I CALLED SEVERAL TIMES AND TRIED TO GET THEM TO PICK UP SOME OF THE CHARGE BECAUSE THIS IS LIKELY TO BE A MANUFACTURING DEFECT, BUT WAS UNSUCCESSFUL. - I AM NOW STUCK WITH THE CHARGE. THE CAR WORKS NOW, BUT I AM STILL HOPING FOR A RECALL. - I SPECIFICALLY WANT TO POINT OUT THAT STEWART AUTOMOTIVE SEEMED VERY ANNOYED ABOUT THE CHANGE OF MIND BY SATURN, BUT SAID THAT THEY CANNOT DO ANYTHING ABOUT THIS, THEY ARE ONLY AN AUTHORIZED SERVICE/DEALER. SO THIS COMPLAINT IS ABOUT SATURN, NOT STEWART AUTOMOTIVE. PLEASE GET SATURN TO DO A RECALL ON THE SATURN ION-1 (MINE IS A 2005 MODEL). [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR