NHTSA Complaint #10342180 — 2009 BUICK LUCERNE

TL*THE CONTACT OWNS A 2009 BUICK LUCERNE. WHEN ROUTINE MAINTENANCE WAS PERFORMED ON THE VEHICLE, THE CONTACT HEARD A NOISE ON THE FRONT DRIVERS SIDE WHILE DRIVING 10 MPH AND MAKING A LEFT TURN OVER A BUMP IN THE ROAD. THE VEHICLE WAS EXAMINED AT AN AUTHORIZED DEALER WHO TIGHTENED THE BOLTS IN THE SUSPENSION. THE FAILURE CONTINUED TO RECUR AND BOTH FRONT END STRUTS WERE REPLACED BY AN AUTHORIZED DEALER. THE FAILURE CONTINUED TO OCCUR AND AN AUTHORIZED DEALER REPLACED THE LOWER CONTROL ARM BUSHINGS. THE FAILURE CONTINUED TO RECUR AND AN AUTHORIZED DEALER REPLACED THE BRAKE MASTER CYLINDER, THE STEERING CONTROL MODULE AND THE ANTI LOCK BRAKE CONTROL MODULE. WHEN THE FAILURE RECURRED, THE MANUFACTURER SENT AN ENGINEER TO EXAMINE THE VEHICLE. THE ENGINEER INFORMED THE CONTACT THAT HE BELIEVES THE FAILURE INVOLVES THE STABILITRAK STABILITY CONTROL WHICH WAS A NORMAL OCCURRENCE WITH HIS YEAR, MAKE AND MODEL VEHICLE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 1,700 AND THE CURRENT MILEAGE WAS 4,200.