NHTSA Complaint #10341594 — 2002 FORD EXPLORER SPORT

I OWN A 2002 FORD EXPLORER SPORT. AS I DROVE THE VEHICLE INTO A PARKING LOT I HEARD A CLANKING NOISE COMING FROM THE REAR OF THE VEHICLE. AFTER I PARKED THE VEHICLE, I LOOKED AT THE LIFT GATE AND SAW NO DAMAGE. I OPENED THE BACK DECK OF THE VEHICLE. WHEN I CLOSED IT, THE REAR WINDOW FELL OUT. THE HINGES ON THE REAR GLASS SEPARATED FROM THE VEHICLE CAUSING THE REAR GAS TO FALL OUT. I HAD MY VEHICLE TOWED TO THE NEAREST FORD DEALER, FEARING THAT DRIVING THE VEHICLE WOULD CAUSE THE REAR GLASS TO BREAK. THE DEALER TOLD ME THE COST OF REPAIR WOULD BE $407.00. ALSO INFORMED ME THAT AN EARLIER RECALL HAD BEEN DONE ON THE SAME YEAR REGULAR FORD EXPLORER (02-03) FOR EXACTLY THE SAME ISSUE BUT THEY DID NOT RECALL THE EXPLORER SPORT, EVEN THOUGHT THE SAME PARTS WERE USED ON BOTH VEHICLES. *TR