NHTSA Complaint #10341487 — 2005 CHRYSLER PACIFICA

PURCHASED 2005 CHRYSLER PACIFICA 2.5 YEARS AGO. HARD SHIFTING STARTED LAST SEP 2009 56K MILES AND LUNGES FORWARD. WE WILL BE DRIVING SLOWER SPEEDS, HARD SHIFT AND SOMETIMES THE WHOLE CAR MOVES, THIS WOULD HAPPEN DAILY BUT, NOT EACH TIME THE CAR WAS DRIVEN. WAS TOLD BY THE DEALERSHIP THIS IS COMMON. THIS IS NOT COMMON. TOOK CAR BACK JAN 2010 EXPLAINING SAME ISSUE, THEY TEST DROVE CAR AND SAID NOTHING HAPPENED. HAD TO GO TO DEALERSHIP TEST DROVE WITH TRANSMISSION TECH WHO DROVE THE CAR AND FINALLY FELT WHAT I WAS TALKING ABOUT. FOUND OUT FRONT MOTOR MOUNT TORN, THEY REPLACED THE MOTOR MOUNT 60K MILES. AGAIN, THE HARD SHIFTING STARTED HAPPENING AFTER A COUPLE OF MONTHS. TOOK VEHICLE BACK TO DEALERSHIP. EACH TIME I HAVE TO EXPLAIN TO THEM THIS SAME ISSUE. EACH TIME THEY TELL ME THAT THE TECHTEST DRIVES THE CAR AND DOESN'T FEEL IT. JUNE 2010 MY HUSBAND TEST DROVE WITH THE TECH AND IT HAPPENED 7 TIMES AND THE TECH STATES THAT "NO THAT SHOULDN'T BE HAPPENING". THE TECH DID A SOME TYPE OF SOFTWARE UPDATE. WITHIN THE WEEK OF THIS IT STARTED AGAIN, AGAIN TOOK IT BACK AND AGAIN TEST DRIVING IT DOESN'T FIND ANYTHING WRONG. ALL THEY DO IS PERFORM SYSTEM TESTS. THEY HAND WROTE ON RECEIPT "HAVE CUSTOMER DRIVE AND REPORT IF PROBLEM PERSISTS"...WELL I AM REPORTING AGAIN AND AGAIN THEY HAVE MY CAR AND A TECH TEST DROVE AND STATES NOTHING WRONG. *TR