NHTSA Complaint #10340957 — 2009 TOYOTA PRIUS

WHEN AT A COMPLETE STOP AT A STOP LIGHT OUR 2009 PRIUS TRIED TO ACCELERATE ON ITS OWN AND MY HUSBAND HAD TO STAND ON THE BRAKES TO KEEP IT FROM MOVING FORWARD. TOYOTA WAS ABLE TO GET INFO OFF THEIR BLACK BOX SHOWING BOTH THE ACCELERATOR AND BRAKES WERE APPLIED AT THE SAME TIME. WE KEEP HOPING THEY ARE RESEARCHING THIS PROBLEM BUT THEIR CALL THIS WEEK (AFTER REPORTING THIS ABOUT 90 DAYS AGO AND 2 BLACK BOX DOWNLOADS AT THE DEALERSHIP) SAYS IT WAS DRIVER ERROR SINCE THEY COULDN'T DUPLICATE IT AND THEIR ENGINEERS SAY IT IS WITHIN NORMAL OPERATING RANGE. TOYOTA REP "L" SAYS TOYOTA IS NOT RELEASING HOW MANY UNINTENTIONAL ACCELERATION ISSUES THEY HAVE HAD SINCE IT IS PROPRIETARY INFORMATION AND THAT THEY WILL NOT DISCUSS OTHER TRENDS OR CASES THEY ARE NOT LOOKING FOR TRENDS BETWEEN REPORTS ONLY DOWNLOADING EACH INDIVIDUAL CAR'S INFO NOT LOOKING AT WHAT IS WRITTEN IN THE COMPLAINT. SHE SAYS TOYOTA AND YOUR GOVERNMENT CAN'T FIND ANYTHING WHICH MEANS IT MUST BE SAFE. SAFE? WE HAVE NOT LET OUR KIDS RIDE IN THIS CAR FOR OVER 6 MONTHS AS WE HOPED A SOLUTION WOULD COME UP FROM TOYOTA BUT NOW WE JUST REALLY NEED INFO TO KNOW WHAT IS REALLY GOING ON WITH THESE VEHICLES AND HOW MANY ACCIDENTS THERE REALLY ARE. THE TOYOTA REP ON THE PHONE SAYS THEY HAVE NEVER DUPLICATED A CUSTOMER CONCERN AND THAT OURS IS UNUSUAL BECAUSE PEOPLE USUALLY REPORT RIGHT AWAY AND AFTER AN ACCIDENT. I HAD ASKED HOW BUSY THEY ARE SINCE IT TOOK SO LOOOONG TO RESPOND AND SHE STATED SHE TAKES ABOUT 2-5 CALLS A DAY, BUT PREVIOUSLY HAD BEEN TAKING 10-15 PER DAY AND THERE ARE ABOUT 40 PEOPLE IN HER POSITION. HOW MANY ISSUES ARE THERE AND IS THIS A BIG DEAL ABOUT NOTHING OR A BIG COVERUP? WE JUST WANT TO MAKE A GOOD DECISION FOR OUR FAMILY PLEASE HELP! *TR