NHTSA Complaint #10340751 — 2004 FORD EXPLORER

PURCHASED A 2004 FORD EXPLORER IN 2007. SHORTLY AFTER I STARTED TO FEEL TWO THINGS, A HESITATION IN THE GEARS AS THEY SHIFT FROM ONE TO THE NEXT, AND THE MORE PRESSING ISSUE, A STALL FOLLOWED BY A JERK WHEN PUT INTO REVERSE. I TOOK IT IN THREE TIMES CONCERNING THIS ISSUE AND WAS TOLD EACH TIME THAT IT WAS NORMAL AND WAS A HESITATION IN THE GAS RELAYING THE INFORMATION TO THE "COMPUTER". THE WARRANTY HAS RUN OUT AND I ONCE AGAIN TOOK IT BACK FOR THESE SAME ISSUES ONLY THIS TIME THEY DID FIND SOMETHING WRONG WITH IT AND I AM STUCK FOOTING THE BILL ON SOMETHING THAT SHOULD HAVE BEEN FIXED UNDER WARRANTY. I'VE ALSO READ SEVERAL COMPLAINTS ON THIS ISSUE ON THIS SITE AND ON FORDS WEBSITE AND AM WONDERING... WHY HASN'T ANYTHING BEEN DONE? FORD KNOWS ABOUT THIS, AND IT IS APPARENT THE OFFICE OF DEFECTS INVESTIGATION KNOWS ABOUT THIS, BUT IT IS STILL AN ISSUE!!! IF FORD ISN'T GOING TO BE A RESPECTABLE COMPANY AND FIX THIS PROBLEM ON THEIR OWN, THEN WHY HASN'T AN INVESTIGATION STARTED TO FORCE THEM TO FIX THIS PROBLEM? THIS NEEDS TO BE INVESTIGATED, IT OBVIOUSLY ISN'T A FLUKE PROBLEM AND IS A MAJOR SAFETY ISSUE!!! *TR