NHTSA Complaint #10340686 — 2002 TOYOTA RAV4

2002 TOYOTA RAV 4 HAVING ISSUES WITH THE ECM IN THE TRANSMISSION. MY MECHANIC AND SANPORT AUTO BROKEN ARROW, OK FOUND THE BULLETIN AND ADVISED ME MY CAR WAS WITHIN THE 96 MONTHS 80, 000 MILES. SHE EVEN CALLED THE TOYOTA DEALERSHIP I PURCHASED MY CAR FROM AND ADVISED THEM OF THE ISSUE. SHE SPOKE WITH KYLE AT JIM NORTON TOYOTA HE SAID HE WAS NOT AWARE OF THE BULLETIN SO MY MECHANIC MADE A COPY AND PUT IT ON MY SEAT TO HAVE THE CAR TOWED TO THE DEALERSHIP. KYLE SAID THEY WOULD HAVE THEIR MECHANICS LOOK AT IT AND LET ME KNOW. IF SOMEONE COULD CALL JIM NORTON TOYOTA AND LEAN AND BIT ON THEM THAT WOULD BE GREAT. HE ACTED LIKE HE WAS NOT SURE THAT WAS THE ISSUE BUT THERE IS DOCUMENTATION ALL OVER THE INTERNET ABOUT THE PROBLEM SO I AM NOT SURE HOW THEY COULD NOT KNOW ABOUT THE ISSUE. MY MECHANIC AT SANPORT AUTO SAID IF I NEED ANY HELP TO LET HER KNOW. SHE SAID IT IS DEFINITELY THE ISSUE AND THEY SHOULD FIX IT. THANK GOODNESS FOR GOOD HONEST MECHANICS LIKE SANPORT AUTO IN BROKEN ARROW, OK. THEY DID THE RIGHT THING AND WILL ALWAYS GET MY BUSINESS. LET'S HOPE JIM NORTON DOES THE RIGHT THING. *TR