NHTSA Complaint #10339964 — 2001 FORD FOCUS

I PURCHASED MY 2001 FORD FOCUS SE IN MARCH 2001. THE FIRST WINDOW REGULATOR BROKE IN 2004, LEAVING ONE REAR WINDOW IN THE DOWN POSITION AND UNABLE TO OPEN; IT JUST STOPPED WORKING. THE 2ND REGULATOR BROKE IN 2006, LEAVING THE OTHER REAR WINDOW IN THE DOWN POSITION AND UNABLE TO OPEN; ALSO JUST STOPPED WORKING ONE DAY. THE 3RD REGULATOR BROKE (FRONT DRIVER'S SIDE) ON 6/23/2010 ONLY THIS TIME, THE REGULATOR DIDN'T JUST FAIL AND STOP WORKING, THE WHOLE THING BURST INTO PIECES WHEN I ATTEMPTED TO ROLL THE WINDOW UP AND SHATTERED THE WINDOW WHILE I WAS DRIVING. GLASS CAME RAINING DOWN INSIDE THE VEHICLE, LEAVING A MINOR CUT TO MY LEG (BECAUSE IT WAS VERY MINOR, I'M NOT CONSIDERING IT AN "INJURY" AND CHECKED THE "NO" FIELD BELOW). FORTUNATELY, I WAS DRIVING IN A PARKING LOT WHEN IT HAPPENED SO LOW SPEEDS DIDN'T ALLOW THE GLASS TO BLOW AROUND BUT IF I HAD BEEN ON THE FREEWAY DOING HIGH SPEEDS, I COULD HAVE POTENTIALLY EXPERIENCED SEVERE CUTS FROM THE SHATTERING GLASS FLYING INTO MY VEHICLE. THE FIRST TWO WINDOW REGULATORS THAT BROKE (BOTH REAR) HAVE NOT BEEN REPLACED AS OF YET, I COULDN'T AFFORD THE PARTS (QUOTED AS $120 EACH AT THE TIME) SO VICE GRIPS ARE INSIDE THE DOOR HOLDING THE WINDOWS UP, BOTH FAULTY REGULATORS ARE STILL AVAILABLE. THE FRONT DRIVERS SIDE HAD NEW GLASS PLACED IN IT ON 6/24/2010 AND COST $146.00. THEY DID NOT HAVE A REGULATOR AT THE REPAIR SHOP SO THAT WINDOW IS NOW ALSO BEING HELD UP BY OTHER MEANS AND THE FAULTY REGULATOR IS STILL AVAILABLE FOR THAT WINDOW AS WELL. I PLAN ON REPLACING ALL 4 OF THEM THIS WEEKEND, EVEN THOUGH ONLY 3 HAVE BROKEN AT THIS POINT, I'M SURE THE 4TH IS SOON COMING SO IT WILL BE REPLACED AS WELL. I HAVE FOUND NUMEROUS ONLINE COMPLAINTS ABOUT REGULATORS BREAKING ON THIS MODEL VEHICLE SO IT APPEARS TO BE A COMMON PROBLEM, BUT WHEN GLASS STARTS SHATTERING WHILE DRIVING, THAT SIGNIFICANTLY RAISES THE RISK/SAFETY FACTOR AND CAUSE FOR CONCERN. *TR