NHTSA Complaint #10339465 — 2006 DODGE RAM 2500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10339465
Vehicle 2006 DODGE RAM 2500
Component STEERING
Date of Incident
Date Filed
Mileage 64,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

I DRIVE A 2006 DODGE RAM 2500 4X4 MEGACAB. I PURCHASED THE TRUCK BRAND NEW IN JUNE 2006. AS IT STANDS I HAVE AROUND 65,600 MILES ON THE TRUCK. I WAS DRIVING DOWN THE INTERSTATE ON JUNE 11, 2010 WHEN I HIT A BUMP DOING 70 MPH. WHEN I HIT THE BUMP IT FELT AS IF I HAD A FLAT OR A TIRE LOOSE, I COULD BARELY CONTROL THE TRUCK AND AFTER I SLOWED TO 40 MPH I COULD STEER THE TRUCK AGAIN. I PULLED OVER AND CHECKED TO MAKE SURE NO DAMAGE WAS DONE. THIS HAPPENED SEVERAL MORE TIMES DURING MY TRIP, EACH TIME THE TRUCK SHOOK VIOLENTLY AND I COULDN'T CONTROL IT UNTIL I SLOWED DOWN TO ABOUT 40 MPH. THE FIRST TIME THAT DAY, I WAS LUCKY TO BE NEAR A DODGE DEALER WHO LOOKED AT IT AND INFORMED IT SHOULD BE SAFE TO DRIVE UNTIL I COULD GET TO MY DESTINATION TO HAVE IT LOOKED IT. HE INFORMED ME OF A CHRYSLER TECHNICAL SERVICE BULLETIN NUMBER 22-005-06 ISSUED ON OCTOBER 6, 2006. I HAVE NEVER SEEN THIS DOCUMENT BEFORE THIS DAY. TOOK IT TO A DEALERSHIP AFTER I GOT TO MY DESTINATION TO CHECK THE PROBLEM AND THE SAME TECHNICAL SAFETY BULLETIN FROM CHRYSLER WAS ONCE AGAIN SHOWN TO ME, AND I WAS INFORMED THAT THE PROBLEMS LISTED IN THE BULLETIN HAD WORN OUT MY BALL JOINTS AND THAT WAS WHAT WAS CAUSING MY ISSUES WHICH HAVE TOTALED TO COST AROUND $3000. WE CALLED CHRYSLER CUSTOMER SERVICE AND THEY HAVE REFUSED TO CALL ME BACK, BUT THEY HAVE CONTACTED THE DEALERSHIP TO INFORM THEM THAT ALL THIS WAS NORMAL WEAR AND TEAR AND THAT THEY WOULD ONLY COVER $500 WORTH OF PARTS. NOW IF THIS WAS NORMAL WEAR AND TEAR, WHY WASN'T I AS A CUSTOMER EVER NOTIFIED AT ANY TIME I BROUGHT MY TRUCK IN FOR SERVICE AT ANY OF THEIR DEALERSHIPS OF THIS ISSUE SO IT COULD BE CHECKED? FURTHERMORE, WHY WASN'T ANYONE NOTIFIED WHEN THIS CAME TO LIGHT IN OCTOBER 2006? THIS IS IN MY OPINION A SAFETY ISSUE. HAD I BEEN PULLING A LOADED TRAILER BEHIND THIS TRUCK (AS IT'S DESIGNED TO DO), WHO KNOWS WHAT TYPE OF ACCIDENT I WOULD'VE HAD? *TR

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