NHTSA Complaint #10336338 — 2010 LEXUS RX350

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10336338
Vehicle	2010 LEXUS RX350
Component	ELECTRICAL SYSTEM
Date of Incident	January 7, 2010
Date Filed	June 14, 2010
Mileage	1,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	00

Consumer Description

NAV SYSTEM MANUAL ENTRY IS DISABLED WHEN CAR IS IN MOTION. FORCES USER TO USE VOICE COMMANDS. VOICE RECOGNITION IS POOR - HAS DIFFICULTY IN RECOGNIZING WORDS SUCH AS MONTREAL, OTTAWA. STREET NAMES HAVE TO BE EXACTLY FOR EXAMPLE AVENUE MAIN, IF MAIN IS SAID IT WILL NEVER FIND IT. DOES NOT HAVE THE OPTION OF SELECTING INTERSECTION WHEN DRIVING. ALL THIS MAKE THE NAV SYSTEM A SAFETY HAZARD. DRIVER BECOMES DISTRACTED TRYING TO GET THE ENTRY INTO THE SYSTEM. SLOWS DOWN, DRIFTS IN LANE. THIS IS MORE DANGEROUS THAN ALLOWING THE DRIVER TO ENTER DATA MANUALLY. THERE IS AN AFTER MARKET OVER-RIDE AVAILABLE - WHICH THE SERVICE MANAGER SAYS, IF INSTALLED WILL NOT VOID WARRANTY. BUT FROM A SAFETY PERSPECTIVE, LEXUS SHOULD OFFER A USABLE SYSTEM OR REFUND USERS THEIR MONIES AND DISABLE A DANGEROUS FEATURE. *TR

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