NHTSA Complaint #10335118 — 2007 NISSAN MURANO

I BROUGHT MY CAR IN FOR AN OIL CHANGE AND WHEN I PICKED UP THE CAR I WAS TOLD MY LIFT LINK WAS BROKEN. I INFORMED THE DEALER THAT IT WAS NOT LIKE THAT PRIOR TO BRINGING CAR IN. HE TOLD ME NISSAN MURANO HAD A HISTORY OF THIS DEFECT. I WAS NEVER TOLD OF THIS DEFECT. I QUESTION WHY THE DEALER FAILED TO TELL ME THIS UPON LEASING THE 2007 MURANO AND SECONDLY HOW IT JUST HAPPENED TO BREAK DURING A VISIT. THE TECHNICIAN EXPLAINED TO THE CONSUMER THAT THE LIFT LINK KEEPS THE SEAT IN A STABLE POSITION. HE THEN PROCEEDED TO SHOW THE CONSUMER THAT THE DRIVER'S SEAT WAS ROCKING FROM SIDE TO SIDE AND COULD BE DANGEROUS IN CASE OF AN ACCIDENT. THE CONSUMER STATED THERE WAS NOTHING WRONG WITH THE SEAT, WHEN THE VEHICLE WAS DROPPED OFF AT THE DEALER. THE CONSUMER ALSO STATED THE DRIVER'S SIDE VISOR WOULD NOT STAY IN THE UPRIGHT POSITION. THE TECHNICIAN EXAMINED THE VISOR AND STATED IT WAS BROKEN AND NEEDED TO BE REPLACED. UPDATED IVOQ 08/12/10*JB *TR