NHTSA Complaint #10334680 — 2002 TOYOTA RAV4

CHECK ENGINE LIGHT CAME ON AND TRANSMISSION STARTED TO SHIFT HARD,GOING INTO REVERSE FROM PARK WITH A HUGE CLUNK. ALSO, SLIPPING AT TIMES. WHEN MAKING A LEFT/RIGHT TURN FROM A ROAD TO ANOTHER, CAR WOULD SLUGGISHLY MOVE-VERY DANGEROUS. TOOK IT TO A DEALER AND WAS TOLD A NEW COMPUTER WAS NEEDED TO VERIFY IF THE PROBLEM WAS ECU RELATED OR THE TRANNY..I ASKED WHY A NEW COMPUTER WASN'T AVAILABLE TO TEST WHETHER IT WAS THE COMPUTER OR TRANNY."WE DON'T STOCK COMPUTERS". I WAS QUOTED $1200.00 FOR "NEW" ECU TO SEE IF IT FIXED THE PROBLEM. IF THAT DIDN'T WORK THEN A "NEW" TRANNY FOR 4000.00 TO 5000.00 WOULD BE REQUIRED. THIS IS A 2002 2WD WITH 99K MILES WORTH ABOUT $5000.00(IN GREAT SHAPE OTHERWISE). ALSO LEARNED THAT THE ECU TENDS TO THROW CODES UNRELATED TO THE TRANNY ISSUE. WHEN I BROUGHT MY RAV4 IN I TOLD THEM ABOUT MY ISSUES WITH THE TRANNY AND THAT THERE WAS A TSB TO INSTALL NEW SOFTWARE TO TRY TO FIX THE ISSUE. I WAS THEN TOLD NO, YOU NEED TO TRY A NEW ECU FOR $1200.00. WHY NOT THROW A "NEW" ECU IN TO SEE IF IT FIXES THE PROBLEM? WHY DON'T THEY ACKNOWLEDGE A DEFECT INSTEAD OF EASTER EGGING AT MY EXPENSE? CHARGE ME $1200.00 FOR AN ECU(OR ANY PART) THAT MAY OR MAY NOT SOLVE THE ISSUE IS CRIMINAL AND TO HEAR THAT THE ECU PROBLEM EATS THE TRANNY IS ALSO CRIMINAL QUICK TO TAKE YOUR CASH BUT TO DENY A VERY COMMON PART DEFECT (ECU) THAT ULTIMATELY DESTROYS ANOTHER EXPENSIVE NEEDED COMPONENT. THIS IS A SAFETY ISSUE. I HAVE MADE LEFT/RIGHT TURNS AND THE TRANSMISSION DECIDES TO BUCK/HESITATE AS ONCOMING TRAFFIC IS EXPECTING MY VEHICLE TO MOVE APPROPRIATELY. *TR