NHTSA Complaint #10334370 — 1999 VOLVO C70 CONVERTIBLE

MY BRAKES WERE MAKING A WEIRD SQUEAKING NOISE IN FRONT. I TOOK TO ORANGE COUNTY VOLVO DEALER TWICE, BOTH TIMES WAS TOLD NOTHING WAS WRONG. TWO WEEKS LATER, I EXPERIENCED COMPLETE BRAKE FAILURE,WITHOUT WARNING AND THE ONLY WAY TO STOP WAS TO HIT THE CAR IN FRONT OF ME. NO WARNING LIGHTS ILLUMINATED, THERE WERE NO OTHER WARNINGS PRIOR TO COMPLETE BRAKE FAILURE. I CALLED MY DEALER WHO DENIED ANY PROBLEMS. I HAD IT TOWED TO ANOTHER DEALER (POWER VOLVO)WHO IDENTIFIED THE PROBLEM AS A COMPLETE BRAKE BOOSTER FAILURE. MY DEALER SAID THERE WAS NO WAY THE NOISE I PREVIOUSLY COMPLAINED ABOUT (WEIRD SQUEAK)COULD HAVE BEEN DUE TO A BRAKE BOOSTER PROBLEM(HE SAID BOOSTER FAILURE MAKES A HISSING SOUND). VOLVO OF NORTH AMERICA (VONA) "INSPECTED" THE VEHICLE AND STATED THAT THE PROBLEM IS "INTERMITTENT" AND THAT WHEN THEY DROVE IT, THEY COULD NOT FIND A PROBLEM, BUT THAT DUE TO THE FACT THAT POWER VOLVO EXPERIENCED A PROBLEM WITH THE BOOSTER, IT SHOULD BE REPLACED FOR SAFETY REASONS. IN A VOICE MESSAGE TO ME, VONA STATED THAT THE PROBLEM WAS A "SAFETY HAZARD" BUT SINCE MY CAR WAS "SO FAR OUT OF WARRANTY," VONA WOULD NOT PAY FOR THE COST OF THE BOOSTER REPLACEMENT (NEARLY $3,000). THEY DENIED THAT IT WAS THEIR RESPONSIBILITY TO FIX THE DAMAGE TO MY CAR, AND DENIED THAT THE DEALER IMPROPERLY DIAGNOSED PROBLEM. PRIOR TO INSPECTION, VONA SAID THEY WOULD PAY FOR THE FIX IF THE BOOSTER "FAILED TO PERFORM AS DESIGNED." NOW THEY SAY THAT THE BOOSTER WAS NOT DESIGNED TO PROVIDE ANY INDICATION THAT IT WAS GOING TO FAIL PRIOR TO CAUSING A COMPLETE BRAKE FAILURE. SO, BASICALLY, VONA SAYS IT IS PROPER FOR THESE BOOSTERS TO FAIL, AND IT IS PROPER FOR THEM TO FAIL SUDDENLY, WITHOUT WARNING, CAUSING A COMPLETE LOSS OF BRAKES. AND THAT THIS IS NORMAL. LATER VERSIONS OF VOLVOS HAVE BRAKE FAILURE LIGHTS. MY MAKE AND MODEL DOES NOT. I COULD HAVE DIED AND/OR KILLED SOMEONE, AND VOLVO DOES NOT CARE. LUCKILY I WAS TRAVELING SLOWLY COASTING TOWARD A STOP SIGN WHEN THIS HAPPENED. *TR