NHTSA Complaint #10334213 — 2009 FORD ESCAPE

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE TRANSMISSION SHIFTED GEARS AND THE RPMS SUDDENLY INCREASED UP TO 6000. WHEN THE VEHICLE SHIFTED BACK IN GEAR, THE CONTACT HEARD A BANGING NOISE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES. THE DEALER STATED THAT THE VEHICLE NEEDED A VALVE BODY WHICH WAS REPLACED; HOWEVER, THE FAILURE CONTINUED TO OCCUR. ON MARCH 30, 2010, ALL OF THE GEARS IN THE TRANSMISSION WERE REPLACED BUT THE FAILURE RECURRED. ON APRIL 19, 2010, THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT REMAINED FOR NINE DAYS. THE DEALER STATED THAT THE VEHICLE HAD TO ADAPT TO THE CONTACTS STYLE OF DRIVING. THE DEALER STATED THAT THEY WERE WAITING FOR A RESPONSE FROM THE MANUFACTURER WHO CONFIRMED THAT THEY WOULD SEND A FIELD ENGINEER TO INSPECT THE VEHICLE. THE CONTACT NO LONGER WANTED THE VEHICLE BUT THE MANUFACTURER REFUSED TO ACCEPT IT. THE FAILURE MILEAGE WAS APPROXIMATELY 5,184. THE CURRENT MILEAGE WAS 15,835.