NHTSA Complaint #10332629 — 2008 BUICK ENCLAVE

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) 2008 BUICK ENCLAVE VIN [XXX] GM CASE #[XXX] HAS HAD ELECTRICAL FAILURE RESULTING SINCE OCTOBER 2008 IN TOTAL VEHICLE BEING INOPERABLE AND ONCE BEGAN SMOKING IN THE RIGHT SIDE OF FIRE WALL WHEN JUMP STARTED. DEALER HAS REPLACED ALL WIRE HARNESSES, BCM, 2 RADIO HEAD UNITS/NAVIGATION, ALL LIGHT BULBS, CHECK FOR WATER INTRUSION, BPP SENSOR CALIBRATION, LGM BRACKET, CHECKED FOR CHAFFED WIRE, REPLACE BOTH SUN VISORS. VEHICLE WAS IN THE SHOP FOR 30 DAYS IN LAST 6 WEEKS AND A TOTAL OF 42 DAYS SINCE VEHICLE WAS PURCHASED NEW WITH 61 MILES ON SEPTEMBER 2, 2008. THE VEHICLE WOULD NOT START 45 MINUTES AFTER BEING PICKED UP FROM DEALERSHIP LAST FRIDAY, 5-28-10, AFTER BEING IN SHOP FOR 2 WEEKS. CONTACTED DEALERS SERVICE DEPARTMENT AT THAT TIME. NO PHONE CALLS FROM DEALERSHIP SINCE, I STOPPED IN AT DEALERSHIP ON TUESDAY, 5-25-10 TO ASK FOR ANOTHER SERVICE. DEALER HAS NOT PICKED UP VEHICLE AND I SPOKE WITH THE GENERAL MANAGER OF THE DEALERSHIP REGARDING A BUY BACK OR TRADE IN THIS MORNING. GM CUSTOMER SERVICE OFFERED TO PAY 2 MONTHS CAR PAYMENTS, DETAILING AND AN OIL CHANGE AT NO CHARGE. I TOLD THEM I WANTED THIS VEHICLE TO BE SAFE FOR MY 22 MONTH OLD, HIS FRIENDS THAT RIDE IN THIS VEHICLE AND MY WIFE. GM TOLD ME THAT THEY WILL NOT CONSIDER A REPLACEMENT VEHICLE, A GM ENGINEER WOULD NOT BE SENT OUT TO MAKE SURE THIS VEHICLE WAS FIXED PROPERLY AND THIS WAS THEIR FINAL OFFER. I AM CONCERNED THE VEHICLE WILL CATCH FIRE WITH MY FAMILY IN IT. WHEN THE CAR LOOSES POWER, NONE OF THE ELECTRONICALLY CONTROLLED SAFETY FEATURES OPERATE AS IT IS TOTALLY WITHOUT POWER AS IF THE BATTERY WAS TAKEN OUT OF THE CAR. THIS VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP ON A FLAT BED TOW TRUCK ON 2 OCCASIONS. *TR