NHTSA Complaint #10331645 — 2004 SATURN VUE

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) IN NOVEMBER OF 2009 I HAD RECEIVED A LETTER FROM SATURN IN WHICH IT STATES THAT MY CAR IS A RECALL, DUE TO A FAULTY TRANSMISSION AND PERFORMANCE PROBLEMS. (THREE MONTH PRIOR TO THE RECALL LETTER I HAD EXPERIENCED SOME DIFFICULTIES WITH THE CAR.) SATURN/GMC DO NOT WANT TO PAY THE REPAIR IN FULL,$5,927.03, THEY WANT ME TO PAY THE HALF OF IT. NEITHER DO THEY HELP ME TO GET A CAR OF THE SAME YEAR OR VALUE. I WROTE THEM A HAND WRITTEN LETTER AND NEVER RECEIVED AN ANSWER FROM THEM. AFTER THREE MONTHS I CONTACTED THEM BY PHONE, TO ASK WHAT THEY ARE DOING ABOUT THE CAR,I WAS TOLD THAT MY CASE IS DISMISSED?( I CALL THAT DISCRIMINATION) I WENT TO COURT AND FILED A SMALL CLAIMS COURT AGAINST SATURN. THREE WEEKS AFTER THEY WERE SERVED THE PAPERWORK I RECEIVED A LETTER FROM THEM THAT I WOULD HAVE TO DISMISS THIS CLAIM SINCE THEY GO THROUGH BANKRUPTCY. I AM A DIVORCED MATURE FEMALE, AND HAVE A SMALL RESIDENTIAL,LIGHT COMMERCIAL AND JANITORIAL CLEANING BUSINESS. I NEED THE CAR ON A DAILY BASIS, AND HAVE TO DRIVE SOMETIMES FAR TO GET TO MY CLIENTS. AND SINCE THE ECONOMY HAS TURNED BAD FOR LOTS OF SMALL BUSINESS OWNERS, LIKE ME, I BARELY MAKE ENDS MEET. I DO NOT HAVE THE MONEY TO PAY FOR A REPLACEMENT TRANSMISSION, NOR DO I HAVE THE OTHER HALF OF WHAT THE NEW TRANSMISSION WOULD COST. AND SINCE I DID NOT DESIGN THE CAR NEITHER MANUFACTURE THE CAR, I DON'T SEE WHY I HAVE TO PAY FOR IT. A RECALL NEEDS TO BE TAKEN CARE OFF FROM THE COMPANY WHO PUTS THEM ON THE MARKET. THE TIME FOR MY CAR IS RUNNING OUT, AND FOR ME AS WELL. IF I HAVE A SERIOUS ACCIDENT ON THE ROAD DUE TO A TRANSMISSION FAILURE AND PERFORMANCE ISSUE, OR IF THE TRANSMISSION CATCHES FIRE THAT WOULD BE HORRIBLE. IF I LOOSE ALL MY CLIENTS IF THE CAR BREAKS DOWN I WON'T BE ABLE TO PAY MY RENT, AND END UP LIVING ON THE STREETS WITH MY ANIMALS. PLEASE CAN YOU HELP ME TO RESOLVE THIS BAD PROBLEM? I HAVE RUN OUT OF OPTIONS. [XXX] *TR