NHTSA Complaint #10331383 — 2007 DODGE RAM 2500

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) ALLEN SAMUELS DODGE IN WACO DECLINED TO FIX MY DODGE RAM 2500 WITH 39,000 MI. THEY SAID AT ONE TIME OR ANOTHER THAT THERE WAS WATER IN MY DIESEL. THAT IS ALL THEY HAD TO COME UP WITH TO NOT HAVE TO PAY FOR THE PROBLEM WITH WARRENTY. I HAVE 100,000 MI. WARRENTY ON DRIVETRAIN, WHICH IS REALLY NO GOOD IF YOU CAN'T USE IT. I THINK DODGE SHOULD NOT BE ABLE TO ADVERTISE ON TV FOR 100,000 MI. WARRENTY WHEN THEY KNOW THEY CAN GET OUT OF WARRENTING THE VEHICLE. THAT IS A BULL [XXX] LINE NOT TO PAY. THIS COST ME 4,322.91. THEY SAID THEY HAD TO REPLACE ALL 6 INJECTORS TO FIX MY PROBLEM. STARTED OUT REPLACING 2, BUT THAT WAS NOT GOING TO FIX THE PROBLEM. SO THAT IS HOW THEY GOT TO REPLACING ALL 6 INJECTORS. TRIED TO CALL AND WORK WITH DODGE CHRYSLER ASSISTANCE PROGRAM. ONLY TALKED TO WOMEN ABOUT MY 5.9 DIESEL ENGINE. THE WOMEN ASSIGNED MY CASE WORKER TO ME NAMED RYAN. HE NEVER ONCE CONTACTED ME ABOUT THE PROBLEM. GUESS THEY ARE WELL TRAINED TO DO A BAD JOB. *TR