NHTSA Complaint #10330733 — 2004 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	10330733
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	January 10, 2009
Date Filed	May 17, 2010
Mileage	53,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

THE REAR HATCH PANEL ON MY FORD 2004 EXPLORER CRACKED FOR NO APPARENT REASON. WHEN I WENT TO THE LOCAL DEALER HE SAID IT IS A COMMON DEFECT. WHEN I ASKED HOW MUCH IT WOULD COST TO REPAIR HE QUOTED ME $650.00 I HAVE SEEN DOZENS OF THIS MODEL IN MY DAILY DRIVING EXPERIENCE IN AZ. WHY HASN'T FORD MADE A REPLACEMENT FOR ALL OF US WHO HAVE THIS PROBLEM. IT IRRITATES ME THAT THEY SAY QUALITY IS NUMBER ONE BUT WON'T OWN UP TO A DEFECT THAT IS REPLETE IN EMAILS ON LINE? *TR

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