NHTSA Complaint #10330667 — 2008 LEXUS ES350

2008 LEXUS ES 350. CONSUMER WRITES TO ADVISE OF A RECENT EXPERIENCE WITH THE MANDATED RECALL TO CORRECT THE SUPPOSED ACCELERATION PROBLEM. *TGW THE CONSUMER STATED HE HAD NEVER EXPERIENCED ANY PROBLEMS WITH HIS VEHICLE BEFORE THE RECALL WORK. AFTER THE RECALL WORK WAS PERFORMED, THE CONSUMER WAS VERY UNHAPPY WITH THE POSITION OF THE PEDAL AND THE LOUD NOISE THAT WAS PLAINLY AUDIBLE WHEN DRIVING. UPON HIS INSISTENCE, THE SERVICE WAS PERFORMED AGAIN. THE PEDAL PROBLEM WAS CORRECTED, BUT THE ROAD NOISE PERSISTS. THE CONSUMER DISCOVERED WITHOUT HIS KNOWLEDGE, THE DEALERSHIP HAD REPLACED THE ORIGINAL INSULATION WITH STYROFOAM. STYROFOAM INSTEAD OF SOUND-PROOFING MATERIAL DOES NOT SEEM TO BE AN APPROPRIATE SOLUTION, SINCE IT MAGNIFIES SOUND. *JB