NHTSA Complaint #10330581 — 2002 MAZDA MPV

COMPLETE TRANSMISSION FAILURE AT 67,000 MILES IN OUR 2002 MAZDA MPV2. ALL ROUTINE MAINTENANCE HAD BEEN PERFORMED. I WAS DRIVING ON THE HIGHWAY (THANKFULLY CLOSE TO HOME) AT THE START OF RUSH HOUR AND WAS UNABLE TO MAINTAIN 40MPH - THE CAR WOULD NOT SHIFT DOWN, THE REVS INCREASED, BUT I HAD NO ACCELERATION. I WAS ABLE TO GET MOST OF THE WAY HOME BEFORE THE TRANSMISSION STARTED AUDIBLY WHINING AND CAME TO A COMPLETE STOP. MY 10 YEAR OLD AND I PUSHED IT INTO THE SIDE OF THE ROAD. WE HAD THE CAR TOWED TO THE LOCAL TRANSMISSION SHOP WHO SAID WE WOULD NEED THE TRANSMISSION REPLACED. MAZDA WOULD NOT CONSIDER ANY OUT-OF-WARRANTY HELP UNLESS WE HAD THE VEHICLE TOWED TO A MAZDA DEALERSHIP (AT A COST OF $100 FOR US) AND DIAGNOSED THERE (ANOTHER $100). HAVING DONE THIS, THEY SAID NO HELP WOULD BE MADE AVAILABLE. THEY SAID THIS WAS AT THE DISCRETION OF THE AREA SERVICE MANAGER, BUT REFUSED TO GIVE HIS CONTACT DETAILS SO WE COULD NOT DISCUSS THIS WITH HIM. WE HAVE RESEARCHED THIS PROBLEM ON THIS WEBSITE, LOOKING AT PROBLEMS LISTED UNDER AUTOMATIC TRANSMISSION. THE NUMBERS OF COMPLETE TRANSMISSION FAILURES NEEDING REPLACEMENT ARE AS FOLLOWS FOR THE SPECIFIC YEARS: 2000 = 1 PROBABLE FAILURE; 2001 = 1 PROBABLE FAILURE; 2002 = 40 COMPLETE FAILURES; 2003 = 1 FAILURE; 2004 = 2 FAILURES; 2005 = 0 FAILURES; 2006 = 0 FAILURES. IT SEEMS CLEAR TO US THAT THERE IS A PROBLEM WITH THE 2002 MAZDA MPV TRANSMISSION. PEOPLE SHOULD REALIZE THAT MAZDA ARE NOT STANDING BEHIND THEIR PRODUCT WHEN THERE IS AN OBVIOUS PROBLEM LIKE THIS. WHAT WILL IT TAKE TO GET MAZDA TO ACCEPT SOME RESPONSIBILITY? IT LOOKS LIKE THIS WILL COST NEARLY $4000 TO FIX. I DON'T THINK WE'LL BE BUYING ANOTHER MAZDA ..EVER. *TR