NHTSA Complaint #10330278 — 2004 MERCURY MONTEREY

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT NOTICED THAT THE FRONT END OF THE VEHICLE WAS MAKING NOISE. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE FRONT WHEEL HUB ASSEMBLY WAS DEFECTIVE. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 04V446000 (WHEELS: CAP/COVER/HUB). THE DEALER REPLACED THE LEFT FRONT HUB BEARING UNDER THE WARRANTY. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT; THE MANUFACTURER STATED THAT THEY WOULD NOT ASSIST WITH THE ADDITIONAL REPAIRS AS THE VEHCIEL WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000. THE CURRENT MILEAGE WAS 63,057.