NHTSA Complaint #10329718 — 2009 DODGE JOURNEY

SERVICE BRAKES, HYDRAULIC issue reported to NHTSA

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Complaint Details

ODI Number	10329718
Vehicle	2009 DODGE JOURNEY
Component	SERVICE BRAKES, HYDRAULIC
Date of Incident	June 16, 2009
Date Filed	May 10, 2010
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

I PURCHASED A 2009 DODGE JOURNEY IN MAY OF 2009. WITHIN A MONTH OF THE PURCHASE, I HAD THE BRAKES AND ROTORS REPLACED. SINCE THEN, I HAVE COMPLAINED NUMEROUS TIMES ABOUT THE BRAKES PULSATING WHEN APPLIED AND THE STEERING WHEEL SHAKING. THIS HAS BEEN A SAFETY ISSUE SINCE THE PURCHASE OF THE CAR. I HAVE ALL THE DOCUMENTS TO SHOW WHERE I HAVE COMPLAINED TO THE DEALERSHIP. NOW THEY ARE SAYING THE BRAKES ARE NO LONGER UNDER WARRANTY AND I WOULD HAVE TO PAY FOR ANY SERVICE DONE TO THE BRAKES. I AM NOT UNDERSTANDING WHY I SHOULD HAVE TO COME OUT OF MY POCKET WITH THIS EXPENSE WHEN I HAVE BEEN COMPLAINING SINCE I PURCHASED THE VEHICLE. I HAVE A GRANDSON THAT I TRANSPORT DAILY AND DON'T FEEL SAFE DRIVING SOMETHING THAT I AM PAYING FOR MONTHLY. I RECENTLY HAD A VEHICLE PULL OUT IN FRONT OF ME AND WENT TO PUT THE BRAKES ON AND THE BRAKES MADE A GRINDING AND TOOK A LONG TO STOP. THE STEERING WHEEL SHOOK AS I APPLIED THE BRAKE. MY GRANDSON WAS IN THE VEHICLE, BUT HE WAS NOT INJURED. *TR

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