NHTSA Complaint #10329287 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10329287
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	May 7, 2010
Date Filed	May 7, 2010
Mileage	123,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

I HAVE OWNED MY 2002 FORD EXPLORER NOW FOR 3 YEARS, WITHIN THIS 3 YEARS I HAVE HAD TO MAKE 2 MAJOR REPAIRS AND AM NOW FACING MY 3RD. THE TRANSMISSION IN MY CAR NEEDED TO BE FIXED WITH 6 MONTH OF OWNING MY CAR AND NOW A YEAR AND HALF LATER I AM FACING MORE TRANSMISSION ISSUES. THE CAR CONTINUOUSLY KICKED HARD WHEN SHIFTING GEARS. ALSO IF I WERE TO PUT INTO PARK IT WOULD STILL ROLL OR IF I PUT IT INTO REVERSE IT WOULD ROLL FORWARD AS IF IT WERE IN REVERSE. NOW IT IS USING UP TO 5/6 RAMS TO SHIFT GEARS. I TOOK IT TO A TRANSMISSION SHOP AND IT MISSING ALL OF ITS 3RD GEAR. I HAVE FOUND OVER 280 COMPLAINT ABOUT THIS SAME ISSUE ON THE SAME MAKE AND MODEL AND THAT'S JUST ON ONE WEBSITE. I BELIEVE THIS IS VERY DANGEROUS AND AS A NEW MOTHER AM WONDERING WITH ALL THE COMPLAINTS IS THIS CAR SAFE? I DON'T BELIEVE IT IS. THE TRANSMISSION IN THIS CAR NEEDS TO BE RECALLED. THIS IS NOT JUST ONE INSTANCE OF BAD LUCK. THIS IS HAPPENING REPEATEDLY WITH THE SAME VEHICLE! I HOPE IT DOESN'T TAKE SOMEONE GETTING HURT FOR SOMETHING TO BE DONE ABOUT THIS. THANK YOU FOR LOOKING INTO THIS MATTER. *TR

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