NHTSA Complaint #10328135 — 2004 VOLVO XC90

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number 10328135
Vehicle 2004 VOLVO XC90
Component POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident
Date Filed
Mileage 92,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

1. I WAS DRIVING MY VEHICLE WHEN THE TRANSMISSION DID NOT SHIFT FROM 2ND GEAR UP ON THE HIGHWAY. THE CHECK ENGINE LIGHT CAME ON, COOLANT LOW AND URGENT SERVICE OF TRANSMISSION. 2. THE TRANSMISSION ISSUE WAS CONSTANT. 3. WE TOOK OUR VEHICLE TO THE VOLVO DEALERSHIP GARAGE. IT WAS DETERMINED THAT WE NEEDED A TRANSMISSION REPLACEMENT AS WELL AS COOLANT AND OTHER ENGINE PARTS REPLACED. WE WERE TOLD THAT THE FAULTY TRANSMISSION DAMAGED THESE OTHER PARTS. WE SPOKE TO VOLVO CUSTOMER SERVICE AND THEY ORIGINALLY ACKNOWLEDGED A PROBLEM WITH THE T6 TRANSMISSIONS AND SAID THAT VOLVO WOULD PAY FOR THE PARTS BUT NOT LABOR. WE FOUND OUT THE LABOR WOULD BE $2000 OR MORE. WE CALLED VOLVO BACK AND SPOKE TO A DEBBIE THAT THREATENED US IF WE PUSHED FOR VOLVO TO PAY FOR LABOR, SHE MIGHT TAKE BACK THE ORIGINAL OFFER OF PAYING FOR PARTS AND TOLD US SHE MIGHT HAVE BEEN WILLING TO PAY FOR LABOR IF WE HAD USED A VOLVO DEALERSHIP FOR ALL OF THE INSPECTION OR OTHER SERVICE SAYING "MONEY IN AND MONEY OUT OF VOLVO". *TR

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