NHTSA Complaint #10327985 — 2000 TOYOTA TUNDRA

1. NORMAL EVERYDAY USE. NEVER PLOWED. NEVER TOWED. NO HITCH. 2. LOST MY BRAKES GOING DOWN HILL ON A BACK ROAD. LUCKY! 3. GOT TOWED TO MECHANIC. BRAKE REGULATOR FAILED DUE TO EXCESSIVE CORROSION NEAR THE SPARE TIRE MOUNT. REPLACED PART ALONG W/ ALL NEW BRAKE LINES DUE TO EXCESSIVE CORROSION ALONG THE FRAME. WAS ADVISED TO HAVE TOYOTA INSPECT THE FRAME DUE TO EXCESSIVE HEAVY CORROSION. CALLED TOYOTA CORP AND GOT A CLAIM # TO HAVE THE FRAME INSPECTED. WAS TOLD THE ONLY PART OF THE FRAME TO BE LOOKED AT WAS THE "REAR CROSS MEMBER' DROPPED OF THE TRUCK. CALLED TO SEE IF IT WAS READY. WAS TOLD BUY THE DEALERSHIP "YOU ARE ALL SET. THE REAR CROSS MEMBER WAS FINE AND THE TRUCK WAS READY TO BE PICKED UP. I ASKED IF THEY LOOKED AT THE FRAME UNDER THE TRANSMISSION. THEY STATED THEY DID AND NOTED THERE WAS HEAVY RUST AND CORROSION. I ASKED IF ANY HOLES WERE FOUND IN THE FRAME DURING THE INSPECTION. THEY STATED THE NOTICED PERFORATION ON SOME AREAS OF THE FRAME. I THEN ASKED THEM IF IT WAS SAFE TO DRIVE. THERE WAS A SILENT PAUSE AND THEN "LET ME CALL YOU BACK" THEY CALLED BACK AND STATED IT WAS NOT SAFE TO DRIVE AND WERE NOT FIXING ANYTHING. I CALLED CORPORATE AND ASKED THEM IF I WAS ABLE TO HAVE ALTERNATE TRANSPORTATION PROVIDED. I WAS TOLD NO. I HAD TO GO TAKE MY UNSAFE TRUCK BACK. I HAVE NOT BEEN CONTACTED FOR ANY FOLLOW UP FROM THE DEALERSHIP OR THE CORP OFFICE. THE FRAME HAS HOLES IN IT. IT HAS NEVER BEEN OFF ROAD. IT HAS NEVER HAD A HITCH ATTACHED TO IT. IT HAS NEVER HAD A PLOW ATTACHED TO IT. THIS TRUCK IS NINE YEARS OLD HAS A GREAT ENGINE THAT HAS HAD ALL THE PROPER MAINTENANCE DONE AS SCHEDULED. THE BODY IS IN EXCELLENT SHAPE. THIS TRUCK HAS BEEN VERY WELL TAKEN CARE OF. THERE ARE SEVERAL CLASS ACTION SUITS AGAINST TOYOTA FOR THIS MALFUNCTION AND LACK OF RESPONSE. I WILL BE DOING THE SAME. HOW CAN A DEALERSHIP ADVISE YOU TO COME GET YOUR TRUCK AND 5 MINS LATER TELL YOU IT IS UNSAFE FOR YOU AND YOUR FAMILY. HAD I NOT ASKED THE PROPER QUESTIONS. MY DUE DILIGENCE. *TR