NHTSA Complaint #10327192 — 2006 FORD SUPER DUTY

(A). I SENT AN EMAIL TO FORD HEADQUARTERS STATING "I CONTACTED THE DEALER/BODY SHOP AND MY EXTENDED WARRANTY PEOPLE. THE DEALER STATED THERE WAS A TSB 07-10-5 ON THIS ISSUE BUT NO RECALL AND MY COST TO REPLACE THE WINDOW BELT MOLDINGS/WINDOWS ON THE DRIVER/PASSENGER SIDE FRONT DOORS OF MY TRUCK WOULD BE $300-400. MY QUESTION SINCE THIS IS A FORD ISSUE ON THE DESIGN WHICH CAUSED BOTH MY WINDOWS TO HAVE VERTICAL SCRATCH MARKS ON THE OUTSIDE OF THE WINDOWS, ESPECIALLY THE PASSENGER SIDE WHICH IS SOMETIMES HARD TO SEE OUT OF, WOULD FORD FIX THIS ISSUE AS A VISIBILITY SAFETY ISSUE, FOR ME, THAT IS REPLACE THE WINDOWS/AND WINDOW BELT MOLDING AS SPECIFIED IN TCP 07-10-5 FREE OF CHARGE? (B). THE FORD MOTOR CO., CUSTOMER RELATIONSHIP CENTER RESPONDED BACK AND STATED THEY TRIED TO CALL THE DEALER WITHOUT NO SUCCESS AND FOR ME TO CONTACT THEM REGARDING MY ISSUE. (C). I RESPONDED BACK AND STATED READ MY PREVIOUS EMAIL THAT I ALREADY HAD DONE THAT AND THEY (DEALER) STATED IT WOULD BE MY COST TO HAVE IT FIXED. I EXPLAINED ALL I WANTED TO KNOW IF FORD HDQTRS COULD DO ANYTHING FURTHER FOR ME SINCE THE DEALER WON'T UNLESS I PAY. I FIGURED IT WAS A FAULTY FORD DESIGN AND WHY SHOULD I HAVE TO PAY TO GET IT FIXED. (D). FORD HDQTS RESPONDED BACK AND STATED THE DEALER MADE THEIR DECISION AND THEY APOLOGIZED AND THERE IS NOTHING FURTHER THEY COULD DO. (E). I RESPONDED BACK AND STATED, SINCE IT IS HARD TO SEE OUT OF THE SCRATCHED WINDOWS THAT IF ANYTHING WERE TO HAPPEN DUE TO VISIBILITY ISSUES THAT I WOULD HOLD FORD RESPONSIBLE IN NOT FIXING THE ISSUE FROM A SAFETY STANDPOINT, DUE TO A IMPROPER WINDOW BELT MOLDING INSTALLED AT THE FACTORY WHICH CAUSES THE WINDOW TO GET VERTICAL SCRATCHES. I ALSO EXPLAINED AT TIMES WHEN THE SUNLIGHT HITS THE WINDOWS JUST RIGHT ALL THE SCRATCHES SEEM TO MAGNIFY WHICH MAKES IT HARD TO SEE OUT OF THE WINDOWS. I BELIEVE THEY CAUSED THE PROBLEM AND THEY SHOULD AT LEAST PAY TO HAVE THE MOLDING AND NEW WINDOWS REPLACED IN MY F250 TRUCK AS IT IS A SAFETY ISSUE. *TR