NHTSA Complaint #10326860 — 2009 ACURA TL

ABOUT 2 WEEKS AFTER I PURCHASED MY BRAND NEW ACURA TL, I NOTICED THAT MY DRIVER SIDE WINDOW RATTLES LOUDLY WHEN I SHUT THE DOOR, ESPECIALLY WHEN MY WINDOW IS ROLLED DOWN PART WAY. EACH DAY THE RATTLE GETS WORSE AND NOW THE WINDOW RATTLES WHEN I DRIVE ON BUMPY ROADS. I CALLED THE DEALERSHIP AND MADE AN APPOINTMENT TO HAVE MY DRIVER SIDE WINDOW FIXED. THE RATTLING NOISE IS SO LOUD THAT I AM CONCERNED THAT THE WINDOW WILL BREAK AND WILL CAUSE BODILY HARM. THE SERVICE ADVISOR INSISTED THAT THERE WASN'T A PROBLEM AND REFUSED TO TAKE ANY SORT OF ACTION. HE REFUSED TO SCHEDULE AN APPOINTMENT FOR ME BECAUSE HE SAID THERE'S NOTHING HE COULD DO ABOUT IT, AND REASSURED ME THAT THIS IS JUST THE WAY THE CAR IS DESIGNED. AFTER ARGUING BACK AND FORTH, THEY FINALLY AGREED TO INSPECT MY CAR. THE SERVICE ADVISOR INSPECTED MY VEHICLE WINDOW AND INSPECTED ANOTHER VEHICLE (SAME MAKE AND MODEL) TO SEE THE DIFFERENCE. HE ADAMANTLY DENIED THAT THERE WAS A DIFFERENCE IN THE VEHICLES. I INSPECTED IT AND NOTICED THAT MY VEHICLE IS MAKING A CONSIDERABLY NOISIER RATTLE. THERE WAS CLEARLY A DIFFERENCE. THE SERVICE ADVISOR THEN GRABBED ANOTHER GENTLEMAN THAT WORKS DIRECTLY FOR THE ACURA CORPORATION AS THEIR ZONE MANAGER. HE INSPECTED BOTH VEHICLES AND OF COURSE HE LIED AND CONSPIRED WITH THE SERVICE ADVISOR TO TELL ME THAT THERE'S NOTHING WRONG WITH MY WINDOW. BOTH GENTLEMEN EVEN QUESTIONED MY CONCERN FOR A RATTLING WINDOW. I EXPLAINED THAT THIS COULD CAUSE BODILY INJURY IF THE WINDOW BREAKS OR IF I WERE TO GET INTO AN AUTOMOBILE ACCIDENT AND THE WINDOW IS NOT SUPPORTED PROPERLY. IT WAS APPARENT BOTH OF THEM DID NOT WANT TO FIX MY VEHICLE. I AM UNCERTAIN OF THE REASONING BEHIND THEIR MOTIVE, POSSIBLY THEY DID NOT WANT INCUR FINANCIAL LOSS, SINCE MY VEHICLE IS UNDER WARRANTY AND ANY COST ASSOCIATED TO THE REPAIR WOULD COME FROM EITHER THE ACURA CORPORATION OR THE DEALERSHIP. ACURA HAS REFUSED TO ACKNOWLEDGE PROBLEM WITH WINDOW. ACURA IS TRYING TO COVER-UP THIS PROBLEM. *TR