NHTSA Complaint #10326523 — 2004 VOLKSWAGEN TOUAREG

CAR: 2004 VOLKSWAGEN TOUAREG V6 SUV 38,900MILES PROBLEM: CAR FREQUENTLY JERKS WHILE SLOWING DOWN (AT SPEEDS BETWEEN 20-40MPH). WAS TOLD DRIVE SHAFT WAS DAMAGED AND NEEDED TO BE REPLACED AT A COST OF $1,150 PARTS PLUS LABOR OF APPROX. $1,000 WHICH INCLUDED COMPUTER DIAGNOSTIC. UPON PICK UP FROM MECHANIC PROBLEM STILL PERSISTED SO I TOOK THE CAR BACK TO MECHANIC. I WAS TOLD THAT DAMAGED DRIVE SHAFT DAMAGED 2 VALVES IN THE TRANSMISSION WHICH NOW ALSO NEED REPLACING AT A COST OF $1600. I WAS ALSO TOLD BY THE MECHANIC THAT THEY HAD RECEIVED A 'BULLETIN" ON THE CAR REGARDING SIMILAR COMPLAINTS ABOUT THIS PROBLEM FROM SEVERAL OWNERS. THIS CAR ONLY HAS 39,000 MILES AND IS DRIVEN WITH CARE. IT SEEMS EXTREMELY PREMATURE TO HAVE ANYTHING OF THIS NATURE HAPPEN ESPECIALLY AT A COST OF ALMOST $4000 OUT OF POCKET TO ME AND OTHER OWNERS. I ASK THAT YOU PLEASE LOOK INTO VOLKSWAGEN'S RESPONSIBILITY IN CORRECTION/REIMBURSEMENT (POSSIBLE RECALL) OF THIS SITUATION. *TR