NHTSA Complaint #10326074 — 2008 HONDA CBR1000RR

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) THE PURPOSE OF THIS LETTER IS TO INFORM YOU OF A SERVICE FAILURE I EXPERIENCED WITH HONDA MOTORCYCLES; ACCORDING TO SEVERAL HONDA DEALERS THAT I'VE CONTACTED MY MOTORCYCLE HAD A RECALL PERFORMED CONCERNING THE CLUTCH AND THE PROBLEM WITH THE SLIPPING. THIS RECALL WAS DONE BEFORE I OWN THE CBR 1000. UNFORTUNATELY, THE CLUTCH WAS NEVER "REPAIRED" THE PROBLEM WITH THE RECALL STILL EXISTS IN THE MOTORCYCLE. I'VE HAD THE CLUTCH REPLACED WHICH DIDN'T FIX THE PROBLEM, IT CONTINUES TO SLIP AND HAS THE SAME CHARACTERISTICS OF THE RECALL. WHEN I CONTACTED SEVERAL OF HONDA'S DEALERS THEY WERE VERY VAGUE ABOUT HOW TO REPAIR THE CLUTCH PROBLEM AND TOLD ME THE ONLY THING I COULD DO IS BRING THE MOTORCYCLE IN AND PAY THEM AN HOURLY RATE SO THEY COULD DIAGNOSE THE PROBLEM, TO SAY THE LEAST I WAS VERY DISAPPOINTED AND FRUSTRATED OF THE DEFENSIVENESS AND COCKINESS OF THE SERVICE WRITERS. SO, INSTEAD OF THE SUPPORT OF THE HONDA REPS IM TRYING TO REPAIR THE RECALL WITH THE HELP OF MY LOCAL MOTORCYCLE/REPAIR SHOP. I SPENT COUNTLESS HOURS AND HUNDREDS OF DOLLARS TO TRY AND FIX A PROBLEM WITH YOUR MOTORCYCLES THAT OBVIOUSLY HAVE THIS PROBLEM. THIS IS NOT DUE TO USER ERROR OR ABUSE OF THIS MOTORCYCLE AND IS JUST SIMPLY TRYING TO ENJOY MY MOTORCYCLE THAT I BOUGHT I HOPE THAT ONCE YOU HAVE RESEARCH THIS ISSUE, WE CAN COME TO A MUTUAL AGREEMENT ABOUT WHAT NEEDS TO TAKE PLACE IN ORDER TO RESOLVE THIS ISSUE. I'M A LOYAL HONDA MOTORCYCLE BUYER AND HAS BOUGHT FOUR HONDA'S PREVIOUS TO THIS ONE. IM LOOKING FORWARD TO HEARING FROM YOU SOON. PLEASE FEEL FREE TO CONTACT ME FOR ANY QUESTIONS OR ADDITIONAL INFORMATION AT ANY TIME AT [XXX] OR AT MY EMAIL [XXX], THE VIN # [XXX]. *TR