NHTSA Complaint #10325595 — 2003 FORD EXPLORER

A LITTLE OVER A YEAR AGO I AND A FRIEND CAME OUT OF A GROCERY STORE TO DISCOVER THERE WAS A HAIRLINE CRACK IN THE REAR PANEL OF MY 2003 FORD EXPLORER. I DROVE RIGHT OVER TO A FORD DEALERSHIP TO REPORT THE INCIDENT. I DO HAVE AN EXTENDED WARRANTY FOR 100,000 MILES. IT WAS REPORTED TO THE WARRANTY COMPANY AND I WAS DENIED REPAIR. I WAS TOLD I COULD PAY $1,000.00 TO HAVE IT REPAIRED OR PUT CAULKING ON IT TO HELP TO SEAL THE CRACK. I PUT THE CAULKING ON IT AS I DID NOT HAVE THE MONEY TO PAY TO HAVE IT FIXED. I AM RETIRED AND ON A FIXED INCOME. OVER THE COURSE OF TIME THE CRACK WIDENED CAUSING THE PANEL AND WINDOW TO SHIFT TO THE LEFT. ON MONDAY 4/12/10 I OPENED THE HATCHBACK WINDOW TO PLACE A FEW ITEMS INSIDE AND THE WINDOW CAME CRASHING DOWN ON MY HEAD ALMOST DRIVING ME INTO THE GROUND. THE HINGES BROKE AND HAD A FRIEND NOT BEEN THERE WITH ME I COULD NOT HAVE LIFTED THAT WINDOW. HE AND I WORKED FOR 45 MINUTES TO GET IT PLACED BACK TO WHERE IT WAS NOT HANGING AND HAD TO PUT BUNGY CORDS ON TO HOLD IT IN PLACE. I HAVE HAD A HEADACHE FOR 3 DAYS NOW. I DROVE RIGHT OVER TO A FORD DEALERSHIP TO REPORT THE INCIDENT. THE SERVICE MANAGER TOOK MY INFORMATION AND CONTACTED THE WARRANTY COMPANY WHO GOT BACK TO HIM AND STATED THEY WOULD REPLACE THE HINGES. I TOLD HIM THIS IS UNACCEPTABLE!! THIS CRACK HAS WIDENED OVER THE LAST YEAR AND THE HATCHBACK HAS SHIFTED TO THE LEFT. REPLACING THE HINGES IS A TEMPORARY FIX. LIKE PUTTING A BANDAID ON A COMPOUND FRACTURE! I THINK THE ENTIRE HATCHBACK HAS WEAKENED AND IF THE BIG DOOR FALLS ON ME I COULD BE KILLED. AT THIS POINT I AM UNABLE TO UTILIZE THE HATCHBACK AT ALL AND MUST CLIMB OVER THE BACK SEAT TO RETRIEVE ANYTHING BEHIND IT. *TR