NHTSA Complaint #10325367 — 2005 TOYOTA SIENNA

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10325367
Vehicle	2005 TOYOTA SIENNA
Component	STRUCTURE
Date of Incident	April 5, 2010
Date Filed	April 13, 2010
Mileage	110,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

2005 SIENNA LE. DRIVERS SIDE DOOR "DOOR CHECK" DAMAGED - DIAGNOSIS BY DEALER. DAMAGE DUE TO WEAR AND TEAR ON POORLY DESIGNED/MANUFACTURED COMPONENT . INFORMED BY DEALER A "PARTIAL RECALL" EXISTS ON THE PROBLEM. CAN FIND NO RECORD OF SUCH RECALL. INFORMED THAT DUE TO CURRENT MILEAGE (110K), WOULD NOT QUALIFY FOR DEALER PROVIDED REPAIR. BODY SHOP QUOTED $271 TO FIX AND STATED HAS BEEN MAKING THESE REPAIRS FOR "SEVERAL YEARS." SYMPTOMS: LOUD POPPING WHEN OPENING AND CLOSING (APPROX 18 MONTHS), FOLLOWED BY DOOR NOT OPENING FULLY AND FAILURE OF WINDOW TO ROLL DOWN COMPLETELY. DOOR LOCK SOMETIMES DOES NOT WORK (ABOUT 1 WEEK AGO). DEALER CLAIMS FIXING DOOR CHECK WILL CORRECT LOCK AND WINDOW PROBLEMS. BODY SHOP SKEPTICAL OF THIS CLAIM. *TR

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