NHTSA Complaint #10324446 — 2006 MERCURY MILAN

TL*THE CONTACT OWNS A 2006 MERCURY MILAN. THE DOOR HANDLE ON THE REAR DRIVER SIDE WAS CRACKED. THE CONTACT WAS UNABLE TO UNLOCK THE DRIVER'S DOOR FROM INSIDE THE VEHICLE; SHE HAD TO ROLL THE WINDOWS TO UNLOCK THE DOOR. THE CONTACT CALLED AN AUTHORIZED DEALER WHO STATED THAT THEY WOULD NEEDED TO DIAGNOSE THE FAILURE. SHE ALSO CALLED THE MANUFACTURER BUT WAS TOLD THAT BECAUSE THE VEHICLE HAD NO OPEN RECALLS, THEY COULD OFFER NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000. THE CURRENT MILEAGE WAS APPROXIMATELY 53,000.