NHTSA Complaint #10324401 — 2008 MAZDA MAZDA3

WE OWN A 2008 MAZDA 3S, PURCHASED IN SUMMER, 2008. IT CURRENTLY HAS 43,000 MILES. RECENTLY, I WAS DRIVING IN HEAVY TRAFFIC AND THE POWER STEERING FAILED. I HAD TO DRIVE THE REST OF THE WAY HOME WITH NO POWER STEERING. THE NEXT MORNING, THE CAR WAS FINE, BUT THE FOLLOWING DAY, THE PS FAILED AGAIN. I CONTACTED THE DEALER, WHO KNEW EXACTLY WHAT THE PROBLEM WAS, EVEN WITHOUT INSPECTING MY CAR. WE WERE TOLD THE POWER STEERING PUMP, ELECTRIC CHARGER, AND ALL LINES WOULD NEED TO BE REPLACED AT A COST OF $950. WE RESEARCHED THIS PROBLEM ONLINE AND DISCOVERED THAT MAZDA ISSUED A TSB ABOUT THIS. AS WE LOOKED FURTHER, WE DISCOVERED THAT THIS HAS BEEN AN ONGOING ISSUE FOR THIS CAR, WITH NUMEROUS COMPLAINTS AS EARLY AS MAY, 2009. SEVERAL PEOPLE WERE WITHOUT THEIR CARS FOR MONTHS BECAUSE THE PARTS WERE BACK-ORDERED. SOME PEOPLE STATED THAT THEIR DEALER TOLD THEM THERE WAS A BACKUP OF 600 ORDERS FOR THIS PROBLEM. THIS IS CERTAINLY A SAFETY ISSUE, AS ACCIDENTS COULD OCCUR EASILY WITH SUDDEN FAILURE OF POWER STEERING. I FEEL FORTUNATE THAT I DID NOT HAVE AN ACCIDENT, AND I CANNOT BELIEVE THAT THERE HAS NOT BEEN A RECALL FOR THIS PROBLEM. BECAUSE OF MAZDA'S LACK OF OWNERSHIP OF THIS ISSUE, I HAVE TO PAY TO REPAIR SOMETHING THAT IS CLEARLY A MANUFACTURER DEFECT. I AM CONFIDENT THAT, IF YOU LOOK INTO THIS ISSUE, YOU WILL FIND NUMEROUS REPAIRS AND PEOPLE WHO WERE PLACED IN UNSAFE SITUATIONS BECAUSE THEY HAD NO IDEA THAT THIS PROBLEM COULD HAPPEN. THANK YOU FOR YOUR CONSIDERATION. *TR