NHTSA Complaint #10324026 — 2002 WORKHORSE W20

TL* THE CONTACT OWNS A 2002 WORKHORSE CHASSIS W20. THE CONTACT STATED THAT THE BRAKE PEDAL FELT SPONGY WHEN HE DEPRESSED IT WHILE DRIVING AT APPROXIMATELY 40 MPH. HE RECEIVED A RECALL NOTICE FOR RECALL 09V110000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE HAD NOT BEEN TAKEN TO AN AUTHORIZED DEALERSHIP FOR A DIAGNOSTIC TEST BECAUSE THE CONTACT WAS TOLD THAT HE WOULD BE CHARGED FOR IT. WHEN THE CONTACT CALLED THE MANUFACTURER, HE WAS TOLD THAT THE BRAKE COMPANY WAS OUT OF BUSINESS AND THE PARTS FOR THE REPAIR WERE NO LONGER AVAILABLE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 13,500. THE CURRENT MILEAGE WAS APPROXIMATELY 14,000.