NHTSA Complaint #10322955 — 2002 TOYOTA HIGHLANDER VISIBILITY

Complaint Details

ODI Number	10322955
Vehicle	2002 TOYOTA HIGHLANDER
Component	VISIBILITY
Date of Incident	March 28, 2010
Date Filed	March 31, 2010
Mileage	25,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

THE DRIVERS SIDE SUN VISOR, WHICH HAS THE ELECTRONICS BUILT IN, UNEXPECTEDLY FLOPS DOWN. IT STARTED IN 2004 AND HAS PROGRESSIVELY GOTTEN WORSE. TOYOTA WANTS OVER $750 TO REPLACE IT. REPAIR IS NOT OFFERED. IT OCCASIONALLY FALLS UNEXPECTEDLY AND BLOCKS MY VISION OF TRAFFIC LIGHTS. HOWEVER, I DIDN'T CONSIDER IT A REAL SAFETY HAZARD UNTIL RECENTLY. IT FELL AT AN INOPPORTUNE MOMENT, DISTRACTED ME, AND I WAS ALMOST ENVOLVED IN AN ACCIDENT. THERE IS NO REASON THIS ITEM SHOULD HAVE FAILED AFTER ONLY 1 1/2 YEARS USE AND THERE IS NO REASON A REPLACEMENT SHOULD COST $750. THIS IS A DESIGN DEFECT AND IT IS A SAFETY HAZARD.

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