NHTSA Complaint #10322447 — 2002 FORD TAURUS

I HAVE A 2002 FORD TAURUS SEL. YESTERDAY MY CRUISE CONTROL CABLE GOT STUCK IN THE OPEN POSITION WHILE DRIVING ON INTERSTATE 45 IN HOUSTON DURING THE EARLY EVENING. BRAKING HELPED SLOW THE CAR DOWN, BUT IT WOULD ACCELARATE BACK UP AGAIN AS SOON AS THE BRAKE WAS RELEASED. MY SON WAS ABLE TO GET OFF THE HIGHWAY SAFELY, BUT ONLY BY PUTTING THE CAR IN NEUTRAL WITH IT STILL REVVING UP PAST 5000 RPM. HE TURNED OFF THE CAR WHEN ON THE SERVICE ROAD AND IT CAME TO A SAFE STOP. WHEN THE CAR WAS STARTED UP AGAIN, IT WOULD REV BACK UP. MY OLDEST SON AND I MET UP WITH HIM, AND WHEN WE OPENED THE HOOD OF THE CAR, THE CRUISE CONTROL CABLE WAS STUCK IN THE OPEN POSITION. THERE IS A SMALL NICK AND CRACK IN THE OUTSIDE HOUSING OF THE CABLE THAT IT GOT HUNG UP ON. MY SON DISABLED THE CRUISE CONTROL SO THAT WE COULD DRIVE THE VEHICLE HOME. I HAVE A PICTURE OF THE HOUSING AND HAVE PUT A CALL IN TO MY DEALER, CHAMPION FORD IN HOUSTON, THIS MORNING. I AM WAITING FOR THE SERVICE DEPARTMENT THERE TO CALL ME BACK NOW.