NHTSA Complaint #10322127 — 2004 CHEVROLET MALIBU

TL* THE CONTACT OWNS A 2004 CHEVROLET MALIBU. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH, A CLANKING NOISE SOUNDED AND THE STEERING WHEEL FAILED TO FUNCTION PROPERLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE ENTIRE STEERING COLUMN WAS REPLACED ON TWO SEPARATE OCCASIONS. THE FIRST REPAIR WAS AT DEALERS EXPENSE. THE SECOND REPAIR THE MANUFACTURER WAS RESPONSIBLE FOR HALF OF THE REPAIR COST. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON A THIRD OCCASION FOR THE CLANKING NOISE FAILURE AND THE STEERING SHAFT WAS REPLACED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 61,000.