NHTSA Complaint #10320330 — 2004 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	10320330
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	March 1, 2010
Date Filed	March 16, 2010
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

I AM SO ANGRY., I OWN A 2003 AND A 2004 EXPLORER. THE 2004 HAS A CRACK THAT SUDDENLY APPEARED IN THE REAR PANEL. FORD KNOWS THIS IS AND HAS BEEN A PROBLEM WITH A DEFECT IN THEIR PRODUCT AND TALK CONDESCENDINGLY TO THEIR CUSTOMERS ON THE PHONE IF YOU TRY TO DISCUSS IT WITH THEM. THEY ARE NOT CAPABLE OF DOING ANYTHING BUT READING A RESPONSE FROM A CARD, THEY ARE UNABLE TO HAVE ANY TYPE OF CONVERSATION OTHER THAN READING THEIR CANNED RESPONSE. THIS IS THE LAST TIME THAT I WILL BUY A FORD. *TR

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