NHTSA Complaint #10320300 — 2010 SUBARU OUTBACK

MY WIFE AND I HAVE BEEN LOYAL SUBARU OWNERS FOR OVER TEN YEARS, BUT WE HAVE ENCOUNTERED TWO TROUBLING PROBLEMS WITHIN THE SAME YEAR. THE FIRST PROBLEM WAS EVENTUALLY TAKEN CARE OF BY SUBARU OF AMERICA AFTER SEVERAL MONTHS OF GOING TO DIFFERENT DEALERS TO RESOLVE THE PROBLEM. WE HAD A BAD TRANSMISSION WHICH FINALLY WAS RECOGNIZED AS THE PROBLEM AND IT NEEDED REPLACING BUT SUBARU OF AMERICA DECIDED IT WOULD BUY BACK THE 2009 SUBARU FORRESTER WHICH HAD THIS PROBLEM FROM THE DAY MY WIFE PURCHASED IT. WE WERE TOLD WE HAD TO BUY ANOTHER SUBARU BUT THIS WE THOUGHT WAS NO PROBLEM. MY WIFE CHOSE A 2010 OUTBACK AND WITHIN A COUPLE OF WEEKS THE NIGHTMARE STARTED ALL OVER AGAIN. WE THOUGHT HOW COULD THIS HAPPEN'WHAT ARE THE ODDS OF TWO CARS FROM SUBARU HAVING TRANSMISSION ISSUES. THE FIRST TIME WAS ONE THING BUT A SECOND TIME? THE TRANSMISSION IS ELECTRONIC BUT IT DOES NOT PERFORM PROPERLY. WE HAVE TAKEN IT TO THE DEALERSHIP A NUMBER OF TIMES HAVE BEEN TOLD IT IS OPERATING NORMALLY. WE KNOW THE TRANSMISSION IS NOT SUPPOSED TO SLAM INTO FIRST GEAR WHEN THE CAR COMES TO A STOP AFTER BEING ON THE HIGHWAY. THE PROBLEM IS WAY PAST ANNOYING AND WE NEED TO GET TO THE BOTTOM OF THIS. MY WIFE AND I HAVE BEEN MORE THAN PATIENT BUT ENOUGH IS ENOUGH. WE HAVE TEST DRIVEN OTHER MODELS OF THIS MAKE AND DO NOT EXPERIENCE THE TRANSMISSION ISSUE. MY WIFE DRIVES THE CAR MORE THAN ME SEEING AS IT IS HER CAR BUT SHE IS AT WITS END. WE ARE WAY PAST BEING PISSED OFF OR EXTREMELY ANGRY AND WANT SOMEONE FROM SUBARU OF AMERICA TO CHECK OUT THIS CAR. *TR