NHTSA Complaint #10320279 — 2010 FORD EXPLORER

JUST BOUGHT A NEW 2010 EXPLORER, TRADING IN OUR 2006. SINCE THIS IS OUR SEVENTH EXPLORER, WE DIDN'T BOTHER WITH A TEST DRIVE. WHAT A MISTAKE!!! WHEN WE WERE DRIVING HOME, WE WERE BOTH VERY UNCOMFORTABLE - THE HEAD RESTRAINTS WERE ANGLED SO FAR FORWARD THAT WE COULD NOT GET COMFORTABLE. WE PRIMARILY USE THE VEHICLE FOR LONG TRIPS, SO THAT WILL BE A MAJOR PROBLEM. I JUST SPENT A FEW HOURS RESEARCHING THE PROBLEM, AND THERE DOESN'T SEEM TO BE A SOLUTION; AND IT'S NOT JUST A FORD PROBLEM. APPARENTLY THEY HAVE TO BE THAT WAY TO MINIMIZE WHIPLASH IN A REAR-END COLLISION. THE ONES ON THE 2006 WEREN'T LIKE THESE, SO THEY MUST HAVE BEEN DEFECTIVE OR DEFICIENT (NOTE TO ALL YOU 2006 OWNERS - MAYBE YOU CAN SUE FORD IF YOU GET A WHIPLASH INJURY) I'VE BEEN DRIVING FOR OVER 50 YEARS, AND NEVER HAD A REAR END COLLISION, SO I'M GOING TO CHOOSE COMFORT OVER THE UNLIKELY CHANCE THAT I'LL NEED THE HEAD RESTRAINT AND EITHER REVERSE IT (THEN IT WON'T WORK) OR TAKE IT OUT!! *TR