NHTSA Complaint #10394450 — 2010 FORD EXPLORER

THE ACTIVE HEAD RESTRAINT SYSTEM IN THE 2010 FORD EXPLORER PUSHES MY HEAD FORWARD WHEN I SIT STRAIGHT IN THE SEAT. I CANNOT FIND A COMFORTABLE POSITION WHERE THE "ACTIVE RESTRAINT" IS NOT ACTIVELY PUSHING MY HEAD FORWARD. I UNDERSTAND THE NECESSITY OF MINIMIZING SPACE BETWEEN THE HEAD AND RESTRAINT WHEN IN A REAR-END COLLISION, BUT CAR MANUFACTURERS HAVE OVERCOMPENSATED, CAUSING SEVERE NECK PAIN FOR THOSE WHO SIT STRAIGHT IN THEIR SEATS. THIS IS A PROBLEM NOT ONLY BECAUSE IT'S UNCOMFORTABLE AND POTENTIALLY CAUSES NECK PAIN BUT ALSO BECAUSE DRIVERS HAVE NO OTHER SAFE OPTION. THE OPTIONS ARE: 1) REMOVE THE HEAD RESTRAINT, 2) TURN THE HEAD RESTRAINT BACKWARDS, OR 3) BEND THE BARS SO THE RESTRAINT IS NOT ANGLED FORWARD AS DRAMATICALLY. PLEASE OFFER A SOLUTION TO THIS PROBLEM. OTHERWISE, THE RESTRAINT GUIDELINES WILL CREATE MORE SAFETY ISSUES THAN THEY WERE MEANT TO REMEDY. *TR