NHTSA Complaint #10319696 — 2010 TOYOTA CAMRY

ON FEBRUARY 2, 2010 I WAS ENTERING MY GARAGE AND SLOWLY DROVE IN, I THEN PLACED MY FOOT ON THE BRAKE TO STOP, I THEN OPENED THE DRIVERS SIDE DOOR SLIGHTLY AS I WAS ABOUT TO PLACE THE VEHICLE IN PARK A SHORT REVVING OF THE ENGINE BEGAN, RIGHT BEFORE I PLACED THE SHIFTER INTO PARK THE VEHICLE JUMPED INTO REVERSE AND BEGAN TO ACCELERATE BACKWARDS,CAUSING DAMAGE TO THE DRIVERS SIDE DOOR WHICH FLEW OPEN DUE TO THE REVERSE ACCELERATION, THE WALL IN MY GARAGE ,THE GARAGE RAILING , THE SIDE PANEL OF THE GARAGE WERE ALL DAMAGED AS A RESULT. I THEN SLAMMED ON THE BRAKES AND THE PARKING BRAKES, PLACED THE SHIFTER IN NEUTRAL AND THEN TURNED OFF THE ENGINE, I THEN CALLED THE TOYOTA CORPORATION AND EXPLAINED THE EVENT TO THEM. THEIR PROCESS WAS SLOW AND NOT CONSIDERATE TO MY NEEDS AS A CONSUMER. AFTER SEVERAL DAYS AND NUMEROUS PHONE CALLS TOYOTA FINALLY RESPONDED AND I WAS TOLD THAT I WAS GOING TO HAVE TO WAIT ANOTHER 4 DAYS FOR SOMEONE ELSE FROM THEIR REGIONAL DEPARTMENT TO GET IN TOUCH WITH ME. I FINALLY DECIDED TO LET MY INSURANCE COMPANY HANDLE THE VEHICLES DAMAGE BECAUSE I ONLY HAVE ONE CAR. AFTER A WEEK IN THE SHOP I THEN TOOK THE VEHICLE A TOYOTA DEALER FOR THEM TO REPAIR THE RECALL ISSUES. TOYOTA EXPLAINED TO ME THAT THEY FIXED THE RECALL PROBLEMS AND RETURNED THE VEHICLE BACK TO ME. *TR