NHTSA Complaint #10319557 — 2004 HONDA PILOT

2004 HONDA PILOT - PURCHASED A BRAND NEW VEHICLE FROM THE DEALER THAT I AM REFERRING TO IN THIS COMPLAINT - THE PROBLEM: A SERIOUS WATER LEAK PROBLEM ON PASSENGER SIDE FLOOR. IT HAS GONE THROUGH WARRANTY WORK WITHIN FIRST 10000 MILES BUT THE DEALER COULD NOT FIND THE WATER LEAKAGE PROBLEM AFTER 8 HOURS OF WORK IN THEIR BODY SHOP. THE VEHICLE EXPERIENCES A SEVERE WATER LEAK PROBLEM IN TO THE PASSENGER FLOOR EVERY WINTER SEASON (IN PACIFIC NORTHWEST, RAINY SEASON IS THE WINTER SEASON) EVER SINCE THE WARRANTY WORK (THAT THEY COULD NOT FIND ANY ROOT CAUSE) WAS DONE IN 2004. I RECENTLY CALLED THE SAME DEALER AND THEY SAID IT IS OUT OF WARRANTY AND I NEED TO PAY A CONSIDERABLE DEPOSIT EVEN FOR THE DEALER SERVICE DEPARTMENT TO TAKE A LOOK AT SOMETHING THAT THEY COULD NOT FIX BACK IN 2004 AS A WARRANTY WORK. WITH THIS SERIOUS INTERIOR WATER LEAK CONDITION, THE VEHICLE STARTS TO SMELL BAD INSIDE AND TAKES A LOT OF EFFORT (MY OWN TIME IN EVERY WINTER) TO SOAK UP WATER OFF THE CARPET FLOOR INSIDE OF MY PILOT EVERY TIME IT RAINED. I AM NOT SURE WHAT THE EXTEND OF THE RESIDUAL DAMAGE IT MAY HAVE ON MY VEHICLE THAT I CANNOT VISIBLY SEE WHERE THE LEAK IS COMING INTO INSIDE OF THE VEHICLE BUT IT CERTAINLY WILL BRING DOWN THE VALUE OF MY HONDA PILOT IN CASE I WANT TO TRADE OR SELL. THIS IS TOTALLY UNACCEPTABLE SITUATION FOR THE HONDA PILOT OWNERS TO TOLERATE. I NEED TO GO OUT THERE AND SOAK UP MORE WATER OUT OF MY PILOT AFTER I SUBMIT THIS COMPLAINT. *TR