NHTSA Complaint #10317976 — 2009 ACURA TL

WHILE DRIVING MY 2009 ACURA TL WITH 10,000 MILES ON IT THE STEERING WHEEL LOCKED UP. BEFORE I COULD STOP THE CAR I SIDESWIPED A GUARDRAIL CAUSING MINOR COSMETIC DAMAGE. THE CAR WAS TOWED TO DEVAN ACURA IN NORWALK CT. THEY COULD NOT FIGURE OUT WHAT WAS WRONG SO THE ENGINEERS FROM HONDA WERE CALLED. THEY DISASSEMBLED THE STEERING SYSTEM PART BY PART. THE PARTS WERE SENT OUT TO CALIFORNIA TO THE HONDA ENGINEERS. AFTER "CAREFUL INSPECTION" THEY COULD NOT FIND ANYTHING WRONG WITH THE PARTS. THEY ARE SAYING THE STEERING WAS DAMAGED AS A RESULT OF THE ACCIDENT. THAT IS EXACTLY THE OPPOSITE OF WHAT ACTUALLY HAPPENED!! THEY ARE TRYING TO COVER UP A SERIOUS SAFETY ISSUE! I ASKED THEM TO REPLACE THE PARTS AND TO PAY FOR THE DAMAGE TO THE CAR BUT THEY REFUSED. INSTEAD THEY GAVE ME A BILL FOR $3500.00 AMERICAN HONDA CORPORATION IS NOT STANDING BEHIND THEIR PRODUCT AND LETTING THE CUSTOMERS DOWN. I SUGGEST THINKING TWICE ABOUT BUYING A HONDA OR ACURA BECAUSE THIS IS THE WAY YOU WILL BE TREATED IF YOU HAVE A PROBLEM! SO MUCH FOR THE SAFETY OF THEIR CUSTOMERS. *TR