NHTSA Complaint #10317785 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10317785
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	November 24, 2009
Date Filed	March 8, 2010
Mileage	135,568 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

AUTOMATIC TRANSMISSION HARD SHUDDERING BETWEEN 50-70 MPH WITH O/D OFF LIGHT BLINKING. EXACTLY THE SAME AS THE MORE THAN 2000 OTHER COMPLAINTS ON THIS SAME VEHICLE. TOOK IT TO FORD DEALER WHO CHARGED ME $250 TO TELL ME THAT THEY COULD ONLY REPRODUCE THE PROBLEM ONCE, BUT WHEN IT HAPPENED IT WAS HEAVY. DESPITE THAT THEY SAID NOTHING WAS WRONG BECAUSE THEY COULD NOT REPRODUCE THE PROBLEM AGAIN. I DROVE IT 2 MORE MONTHS UNTIL THE SHUTTERING WAS VERY BAD AND ALSO GOT THE CHECK ENGINE LIGHT WITH CODES P0775 AND P0735. NOW THEY WANT TO REPLACE MY TRANSMISSION FOR $4100. THIS DEFECT LEADS TO A VERY DANGEROUS SITUATION AS IT HAPPENS AT HIGH SPEEDS AND CAUSES THE DRIVER TO BELIEVE THEY MAY HAVE HIT SOMETHING AND POSSIBLY SWERVE OFF THE ROAD. *TR

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