NHTSA Complaint #10317351 — 2007 LEXUS RX350

RANDOM ACCELERATION! MY RX 350 LEXUS WAS RETURNED TO THE DEALER FOR REPAIR LESS THAN A MONTH AFTER I PURCHASED IT FOR RANDOM ACCELERATION. I EXPLAINED THAT ALTHOUGH I AM NOT ACCELERATING MY VEHICLE ACCELERATES RAPIDLY AND LUNGES FORWARD. I HAVE TO TAKE MY FOOT OF THE GAS IMMEDIATELY AND APPLY THE BRAKE. SOMETIMES IT HAPPENS 3/4 TIMES A DAY AND SOMETIMES NOT FOR A WEEK, THUS THE TERM RANDOM. I HAVE BROUGHT IT IN TO PARK PLACE LEXUS AND CALLED NUMEROUS TIMES. THEY DRIVE IT A FEW MILES AND TELL ME NOTHING IS WRONG. I EVEN PLEADED WITH THE OWNER OF PARK PLACE, CHRIS BRUNNER TO KEEP MY CAR AND DRIVE IT UNTIL HE EXPERIENCED THE RANDOM ACCELERATION, HE REFUSED AND TOLD ME TO CALL LEXUS HEADQUARTERS. I DID CALL AND WAS ON HOLD FOR 38 MINUTES. LAUREN SHIELDS OF LEXUS ALSO TOLD ME NOTHING COULD BE DONE. I THINK MR. AL SMITH, THE VP OF CUSTOMER SATISFACTION SHOULD MONITOR HOW GOOD CUSTOMERS AND REPEAT BUYERS WITH SERIOUS VEHICLE PROBLEMS ARE HANDLED. I AM NOW AT 52,000 MILES AND PAST WARRANTY, (I THINK THIS WAS THEIR PLAN- TO DANCE AROUND THE PROBLEM UNTIL MY WARRANTY RAN OUT) I WORRY IF I WILL BE ABLE TO STOP MY VEHICLE THE NEXT TIME THIS HAPPENS. THE RANDOM ACCELERATION STARTED IMMEDIATELY AFTER PURCHASE AND IT WAS PRIOR TO ANY RECALLS, ANY TV NEWS CASTS OR NEWSPAPER ARTICLES. WE HAVE 2 HIGHLANDERS, AND THIS IS MY 4TH LEXUS, WE ARE GOOD CUSTOMERS AND NOTHING HAS BEEN DONE. I THINK THE RANDOM ACCELERATION IS A PROBLEM FOR MANY MORE VEHICLES THAN THEY HAVE RECALLED! *TR