NHTSA Complaint #10317345 — 2010 TOYOTA MATRIX

IN JULY 2009 I PURCHASED A NEW 2010 TOYOTA MATRIX FROM SUNRISE TOYOTA IN OAKDALE , NEW YORK. WHEN SHOPPING FOR MY VEHICLE I WAS LOOKING FOR ONE THAT HAD A DRIVERS SIDE KNEE AIRBAG SINCE I HAD RECENTLY HAD KNEE SURGERY AND A CHRONIC KNEE PROBLEM. WHEN LOOKING AT THE 2010 TOYOTA MATRIX THE WINDOW STICKER (MONRONEY) INDICATED THAT THE CAR CAME EQUIPPED WITH A DRIVERS SIDE KNEE AIR BAG AS STANDARD SAFETY EQUIPMENT. THE SALES PERSON ALSO REITERATED THAT THE CAR HAD THIS SAFETY EQUIPMENT. I PURCHASED THE VEHICLE. IN JANUARY OF 2010, NEARLY 6 MONTHS AFTER I PURCHASED THE TOYOTA MATRIX, I RECEIVED A LETTER FROM TOYOTA TELLING ME THAT MY CAR DID NOT HAVE A DRIVERS SIDE KNEE AIRBAG AND THAT THE MONRONEY WINDOW STICKER WAS WRONG. AS OF THE DATE OF THIS COMPLIANT, DESPITE MY COMPLAINING TO THE DEALERSHIP AND TOYOTA, I HAVE NOT RECEIVED ANY ADDITIONAL INFORMATION FROM EITHER THE DEALER OR TOYOTA AS TO HOW THEY INTEND TO RESOLVE THIS ISSUE SINCE I WAS DECEPTIVELY SOLD A VEHICLE UNDER THE PRETENSE THAT IT HAD A SAFETY OPTION THAT IT IN FACT DID NOT. MY STORY WAS RECENTLY PUBLICIZED IN THE MEDIA WITH AN ARTICLE IN NEWSDAY REPORTING ON THIS SERIOUS ERROR THAT PLACES THE PUBLIC AT RISK. *TR