NHTSA Complaint #10317300 — 2002 TOYOTA CAMRY ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Complaint Details

ODI Number	10317300
Vehicle	2002 TOYOTA CAMRY
Component	ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Date of Incident	September 13, 2009
Date Filed	March 6, 2010
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I OWN A TOYOTA CAMRY 2002 V6. LATE 2009, THE CAR STARTS TO BLOW LIGHT BLUE SMOKE EVERYTIME I START THE ENGINE. I CALLED HAMER TOYOTA ON MISSION HILLS, CA ABOUT THE PROBLEM. IWAS TOLD THAT THEY WILL CHECK THE ENGINE BUT IT WILL COST ME $95.00 TO OPEN THE CYLINDER HEAD. I INFORMED THE SERVICE MANAGER ABOUT THE RECALL FOR ENGINE SLUDGE PROBLEM BUT HE STILL INSIST THAT THERE IS A CHARGE TO OPEN THE CYLINDER HEAD. HE SAID THAT IF WHAT IS CAUSING THE SMOKE IS THE ENGINE SLUDGE, THEY WILL NOT CHARGE $95.00. AFTER LEAVING THE CAR FOR A FEW DAYS, THEY CALLED ME AND SAID THAT THE CAR'S ENGINE WAS SO CLEAN AND I TOOK GOOD CARE OF THE CAR. JUST WONDERING WHAT'S THE REASON WHY THE CAR IS EXHALING WHITE SMOKE UP TO NOW IF HE SAID THAT THE ENGINE IS CLEAN. PLEASE LET ME KNOW IF I CAN GO DIRECTLY TOYOTA TO FILE A COMPLAIN OR YOU CAN PUBLISH MY COMPLAIN ON YOUR WEBSITE. *TR

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