NHTSA Complaint #10317299 — 2007 LEXUS ES350

ON 07/2009 WE TOOK OUR 2007 LEXUS ES350 IN FOR SERVICE WITH 20K MILES. IT WAS BEING TAKEN IN FOR A BRAKE PROBLEM, FAULTY VISOR AND VEHICLE TILTED/LEANING. I WAS ADVISED THAT THE BRAKES HAD 1MM LEFT (NEAR BRAKE FAILURE). A LEXUS TECH REPLACED THE BRAKES, VISOR AND CONFIRMED THAT THE VEHICLE WAS TILTED/LEANING. SINCE THEN THE VEHICLE RETURNED SEVERAL TIMES FOR SERVICE INCLUDING BUT NOT LIMITED TO THE FOLLOWING: BRAKES AND TILT/LEANING. THE BRAKES WERE REPLACED AGAIN AND ANOTHER TECH CONFIRMED THAT THE VEHICLE WAS TILTED/LEANING WITH VISUAL AND PHYSICAL INSPECTION. THE TECH MEASURED FROM THE WHEEL WELL TO THE GROUND. THE DEALER REPLACED THE FRONT SUSPENSION BUT THE RESULTS WERE THE SAME. THE VEHICLE IS STILL TILTED/LEANING AND NOW LEXUS IS REFUSING TO FIX IT AND STATED, THEY HAVE DONE ALL THEY CAN DO TO FIX IT. AFTER I COMPLAINT THAT THE VEHICLE IS UNSAFE A CORP FIELD TECH WAS SENT TO INSPECT THE VEHICLE. THE FIELD TECH ALSO CONFIRMED THAT THE VEHICLE WAS TILTED/LEANING AND STATED THAT THEY DON'T CURRENTLY HAVE A REMEDY FOR THIS PROBLEM. THE VEHICLE CURRENTLY HAS 25K MILES. DUE TO THE STATEMENT ABOVE IT LEADS ME TO BELIEVE THE THIS IS A MANUFACTURE DEFECT. *TR